A delivery courier brings a discreet box containing a custom CJD Fine Jewelry piece to the client. How do you ship custom jewelry — is it insured and trackable?

Insured, Trackable, and Secure: The Complete Guide to Shipping Custom Jewelry

Inspections Before Shipping Custom Fine Jewelry

Each piece of custom fine jewelry created at our studio receives a documented, insurer-grade inspection prior to leaving our studio. The piece is photographed from multiple angles, weighed, and compared to the gemstone certificate(s) and original design specifications. A digital file containing this information, along with a description of the craftsmanship and a valuation of the piece, is kept as a permanent digital record.

While this process may seem like a ceremonial gesture, it is actually the reason our customers can receive full insurance protection as soon as their jewelry leaves our studio. Insurance companies require the ability to verify that a piece has been properly inspected and packaged before providing full insurance coverage. CJD Fine Jewelry provides verification for every shipment at no additional expense to the customer.

Secure Luxury Jewelry Packaging for Shipping

Custom luxury jewelry requires packaging that protects the piece from damage while traveling, not just for display purposes. Each custom piece is placed in a fitted inner case, then surrounded by shock-absorbing material and finally placed in a plain, tamper-evident outer box.

A beautiful but non-discreet box with jewelry inside.

We do not include any logos or product descriptions on the packaging to help prevent theft. In addition, we use coded product references when listing items on shipping labels instead of descriptive language. This type of discreet packaging follows the loss-prevention practices of specialty jewelry carriers and large auction houses in the U.S. and Europe.

A plain, discreet cardboard package with no identifying marks.

Fully Insured Jewelry Shipping and Free Delivery

All shipments from CJD Fine Jewelry are shipped fully insured and at no cost to the customer. We use the liability coverage offered by the carrier (FedEx, UPS, or DHL) and provide a secondary jewelry block insurance policy to protect the piece through its entire journey. This dual protection covers the jewelry while in transit, during customs clearance, and upon delivery.

Once the package has been scanned by the carrier, the customer receives a live link to track their shipment, showing every step in the process – picked up, en route, out for delivery, and delivered. All packages require an adult signature; we never use "waivers" or allow deliveries to be left unattended. According to U.S. carrier insurers, using adult signatures reduces jewelry shipment losses by over 95%.

International Jewelry Shipping and Customs Expertise

CJD Fine Jewelry ships worldwide with no additional shipping or insurance fees for the customer. For international shipments, we include a detailed commercial invoice, complete with HS Code, a declaration of contents, and all other necessary documentation to comply with U.S. export and import regulations of the destination country.

Before shipping, our logistics team confirms local tax thresholds and determines if any duties apply under DDP (Delivered Duty Paid) or DAP (Delivered Duty Unpaid) terms. Our partnerships with FedEx, UPS, and DHL enable us to obtain pre-clearance on many shipments, reducing transit times and potential customs delays.

If a shipment is temporarily detained in customs storage, our insurance coverage remains active, providing continued protection until the jewelry arrives safely in the customer's hands.

Interesting fact: The cost of jewelry insurance depends on the distance and declared value of the piece, not on its weight — therefore, a diamond ring and a platinum bracelet of equal value are insured at the same cost.

Jewelry Insurance Claims and Delivery Reliability

In the unlikely event of a delay, damage, or discrepancy, our customers contact our fulfillment department, and we handle all claim issues internally. This ensures that customers do not have to deal with the bureaucratic red tape of carrier claims processes.

Our experience shows that approximately 99.8% of shipments arrive intact and on schedule. Most claims are resolved within ten business days. Due to our attention to detail in every aspect of our operation—including verified inspections, specialized packaging, professional couriers, and comprehensive insurance—our claim rate is less than 0.02%, significantly better than the industry standard.

Conclusion: Safe and Insured Delivery of Custom Fine Jewelry

For CJD Fine Jewelry, shipping is not simply a formality—it is the final act in creating a piece of custom fine jewelry. All of our custom pieces are shipped fully insured and trackable, at no cost to the customer, protecting the customer's investment from the time it leaves our studio to the time it arrives at their doorstep.

Regardless of where your piece needs to travel—within the continental United States or internationally—it remains under our protection and supervision until the moment you sign for it.